Privacy Policy
Learn how FlatsXchange collects, uses, and protects your information
“FlatsXchange” refers to the FlatsXchange website and related online services.
Your privacy is important to us. This Privacy Policy explains how FlatsXchange, operated by Akaay Consulting Group, collects, uses, and protects your information when you use the Platform.
By accessing or using the Platform, you agree to the practices described in this Privacy Policy.
1. Information We Collect
a. Personal Information
Information you provide directly, including:
- Full name
- Phone number
- Email address
- Profile photo (optional)
- Communication preferences
b. Property Information
Details shared when creating or managing listings, including:
- Property photographs
- Address and location details
- Pricing information
- Property specifications
c. Device and Usage Data
Automatically collected information such as:
- Device type and operating system
- IP address and device identifiers
- Usage patterns and interactions
- Crash reports and diagnostics
d. Location Information
With your permission, we may collect approximate or precise location data to enhance recommendations and search results.
e. Communication Data
Information exchanged through:
- Messaging or contact features available on the Platform
- Calls or messages initiated via the Platform (where users voluntarily choose to share contact details)
We do not monitor communication content unless required by law.
2. How We Use Your Information
We use your information to:
- Create and manage user accounts
- Enable property listing, discovery, and communication
- Personalize content and recommendations
- Improve Platform performance and user experience
- Maintain security and prevent fraud
- Comply with legal obligations
3. Legal Basis for Processing
Where applicable, data is processed based on:
- User consent
- Contractual necessity
- Legitimate business interests
- Compliance with legal requirements
4. Information Sharing
We may share information with:
a. Other Users
Information you choose to make public, such as property listings or communications.
b. Service Providers
Trusted third-party providers supporting:
- Hosting and infrastructure
- Analytics and communication services
c. Legal Authorities
When required to comply with laws or protect rights and safety.
d. Business Transfers
In the event of a merger, acquisition, or asset transfer.
5. Data Retention
We retain personal data only for as long as necessary to:
- Provide our services
- Meet legal and regulatory requirements
- Resolve disputes and enforce agreements
You may request an account deletion at any time.
6. Data Security
We implement appropriate technical and organizational measures to safeguard your information. However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on applicable laws, you may have the right to:
- Access or update your data
- Request deletion
- Withdraw consent
- Restrict or object to processing
- Request data portability
Requests can be submitted to support@flatsxchange.com
8. Children's Privacy
FlatsXchange is not intended for individuals under 18 years of age. Any such data identified will be promptly removed.
9. Third-Party Services
The Platform may include links to third-party services. We are not responsible for their content or privacy practices.
10. Cookie Policy
We use cookies and similar tracking technologies to enhance website functionality, analyze performance, and personalize user experience.
Types of Cookies We Use:
- Essential Cookies: Required for secure login and navigation
- Performance Cookies: Help us understand website usage
- Functional Cookies: Remember preferences such as saved searches
- Advertising Cookies: Display relevant property listings and marketing content
Managing Cookies
You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.
By continuing to use the FlatsXchange website, you consent to the use of cookies as described in this policy.
11. International Data Transfers
Your data may be processed outside your country of residence in accordance with applicable laws.
12. Policy Updates
We may update this Privacy Policy periodically. Continued use of the Platform indicates acceptance of any updates.
Contact Us
support@flatsxchange.com
EFFECTIVE DATE: APRIL 20, 2026